YGBW Members can manage their membership online and/or in their local branch.
- How do I make changes to my YGBW membership information?
You can make changes to your membership information by accessing your account online and/or by visiting the member services desk at your local YGBW branch. - How do I access my account online?
Visit the account page of the YGBW website and login. You can also access your account from any page of the YGBW website by clicking the "My Account" link at the top of any page. - What information should I keep up to date in my account?
All YGBW members should ensure their contact information (address, e-mail, phone number, etc.) and billing/payment information is accurate. Keeping this information updated helps to prevent any lapse in your membership and improves our service and communication with you. Please keep in mind that changes in membership can affect draft dates, associated fees, etc. -
How do I update my personal information?
You can update payment information at any time by visiting the member services desk at your YGBW branch or through your account online. Once logged in to your account, follow these steps to update your payment information:-
From the Household Activity section, select View or Edit Credit Cards/Electronic Checks on file to add a new payment method.
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From the Payment Details section, select Change Payment Information for Auto-Drafts to connect the new payment method to your membership.
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- Can I cancel my membership?
We hope you won't! But if you need to cancel your membership, a request must be made in writing to the membership director at your branch. Cancellation requests will take effect on your next monthly billing date, assuming the request is submitted at least seven business days in advance of this date. If the request is submitted less than seven business days prior to your billing date, the cancellation will not take effect until the following month. You'll continue having access to the YMCA until the date of your membership cancellation. No refunds or credits are given when a membership is cancelled.