YGBW Members can manage their membership online and/or in their local branch.
- How do I make changes to my YGBW membership information?
You can make changes to your membership information by accessing your account online and/or by visiting the member services desk at your local YGBW branch. - How do I access my account online?
Visit the account page of the YGBW website and login. You can also access your account from any page of the YGBW website by clicking the "My Account" link at the top of any page. - What information should I keep up to date in my account?
All YGBW members should ensure their contact information (address, e-mail, phone number, etc.) and billing/payment information is accurate. Keeping this information updated helps to prevent any lapse in your membership and improves our service and communication with you. Please keep in mind that changes in membership can affect draft dates, associated fees, etc. -
How do I update my personal information?
You can update payment information at any time by visiting the member services desk at your YGBW branch or through your account online. Once logged in to your account, follow these steps to update your payment information:-
From the Household Activity section, select View or Edit Credit Cards/Electronic Checks on file to add a new payment method.
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From the Payment Details section, select Change Payment Information for Auto-Drafts to connect the new payment method to your membership.
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- Can I cancel my membership?
While we hope you won’t cancel your membership, we understand that you may need to. To cancel, you can either visit the Welcome Center in your local branch to complete a cancellation form or log in to your online account. Once logged in, click Membership Search > Current Memberships > Cancel Membership.
If the reason for canceling your membership is financial, know that no one is turned away from the YMCA due to an inability to pay, as all of our memberships are income-based and we also provide financial assistance. If you are canceling your membership due to financial reasons, please contact the Welcome Center in your local branch for more information on our membership rates before doing so.
Cancellations are to be submitted seven business days before your billing date. If the request is submitted outside of the seven business days, the cancellation will not take effect until your billing date on the following month. During this time, you'll continue having access to the YMCA. No refunds or credits are given.